Special Examinations & Investigations

Policy 14 :- Patients under examination and treatment in various clinics in the OPD may require special investigations or examination which warrant prescribed special fee to be paid for such examination/investigation.

These can be grouped in different categories:-

1) Specific to and thereby Integra.. to the medical discipline like KEG, EMG to Neurology.
2) Investigations which are of general nature like X-ray , Path Lab etc,.

Policy 15 :- Provision has been made for investigations /examinations which are specific to particular discipline to be provided in the clinic itself. Whereas the general diagnostic facility like pathology lab, x-ray, gamma camera etc, provision has been made centrally in the diagnostic block of the hospital. The policy would be that the consultant /clinic will be initiate a request form for such investigations/examinations and the patient or lustier attendant would bring the request form to the diagnostic services counter in the main lobby where he/she will be required to get the investigations/examinations cost estimated and computed, deposit the amount at the cash counter and on the authority of the paid and stamped request form he/she will proceed for the required examination/investigation. This policy has been made with full awareness of possible consequences and occasional avoidable inconvenience caused to the patient. But the same has been adopted to avoid multiple centers of cash handling by the functionaries. However tills policy of functioning
will be reviewed after giving a justifiable period of trial.

Policy 16:- OPD function and timings

Registration:-

(Regular Clinics) (Pre-Lunch) - Commence at 8.30 AM and closes at 12.30 PM
(Post Lunch)- Commences at 2.30 PM and closes 4.00 PM
(Special Clinics) - Commences at 2.30 PM and closes at 4.00 PM
(Pay Clinics) -Commences at 4.4 5 PM and closes at 8.30 PM

Consultation:-

Regular Clinics (Pre lunch) - Commences at 9.00 AM and closes at 1.00 PM
(Post lunch) - Commences at 3.00 PM and closes at 5.00 PM-
Special Clinics - Commences at 3.00 PM and closes at 5.00 PM
Pay Clinics - Commences at 5.00 PM and closes at 9.00 PM

Diagnostic/Special examinations/procedures -
From 9.00 AM to 1.00 PM and 3.00 PM to 9.00 PM

A retail pharmacy counter will operate from 8.30 AM to 10.00 PM to cater for dispensing of prescriptions from various clinics of the OPD. Cash will be .collected on the pharmacy counter and deposited with the hospital cashier on closing of the counter after verification/tally of cash memo with stock quantity sold for the day and balance left at end of the day.

Policy 18 :.- Command and control of OPD
The over all command and contort of the OPD in all respect of its operations will remain with the Director Hospital Services & through this position with Medical Director and Chief Executive of the hospital at par with any other part of (lie hospital. However for routine day to day administration and logistic support, the officer in charge of OPD will be the Chief Coordinator. He will function through designated sectional officers and other medical and non-medical categories of staff.

Policy 19:- Division of Specialities & Their Staffing

Various clinical and para-clinical disciplines will be framed and named as per accepted nomenclatures approved by MCI or established practices in the medical fraternity. The consultants or other specialist appointments in various disciplines will be filled by specialists possessing MCI approved qualifications for respective disciplines, however exceptions will be made for competent faculty (rained and having work experience in U.K, U.S.A, etc. The speciality departments thus formed and established will be under over all charge of the designated HOD of respective disciplines and the main faculty resource will be from speciality qualified specialists. The hospital patients will be directed to respective disciplines based on system or organ mobility status. Encouragement would be made for the clinical specialists to refer patients, to the higher speciality clinics based on the principle of specialization. However the current practice broad or basic speciality specialists with particular organ/system biased experience undertaking management of such patients under their own care will be respected, subject to periodical patient care evaluation to ensure that by such practice the quality of patient care is not being compromised, nor is the patient being deprived of the expertise and benefits of care under exclusive specialist of the respective discipline. Thus, in spite of higher speciality clinic with all their staff, equipment and infrastructure under over all control of concerned speciality will be also made available to the broad speciality specialists making use of such speciality facilities subject to their being found trained and competent to handle those specialty equipments and this would be under overall co-ordination of parent speciality.

Policy 20 :-Professional Fees

As stated earlier in section pertaining to terms and conditions of medical staff no professional fee other than the registration fee will be charged to the patients except in the pay clinic as explained in the earlier paragraphs.