The Department of Information and Technology Inaugurated in KLES Hospital & MRC by Dr. Balaveer Reddy on 26th Jan 2006, L to R: Shri. Prabhakar Kore, MLC,  Hon’ble Chairman KLE Society, Dr. M. V. Jali MD & CEO KLES Hospital & MRC, Dr. V D Patil, Principal J N Medical College.
	Dr. Balaveer Reddy - Vice Chancellor VTU, Inaugurated Information & Technology Department in KLES Hospital & MRC on 26th Jan 2006 From L  to R: Dr. V D Patil, Dr. Suryanathan, Dr M V Jali, Shri Hanji, Shri Prabhakar Kore, Dr. col. V S Hosalli, Dr. A S Godhi

Overview

Department of Information Technology was previously known as EDP Dept. and was renamed and relocated at newly furnished location with all necessary upgradations.

The new Information Technology premise was inaugurated by Dr. Balveer Reddy, Vice Chancellor of Visvesvaraya Technological University, and Belgaum on 26th January 2006.

Information Technology Contact Information

Administrator – IT

Telephone: +91-831-2473777 Extn: 1136/1135 or
Direct – 91-831-24091136/2472236
Others : 1273,1283,1135
Fax: +91-831-2472236
Location
Basement/G -1  Block
Hours Of Service
Round the clock for 365 days apart
Help Desk Support
Main Hours 9 AM – 5 PM – On all working days.

The KLES HOSPTIAL & MRC’s IT Department provides support for the use and development of information and communications technologies to facilitate and expediate the patient services. We have state of the art technologies to manage and maintain the systems with professional and quality services in the health care delivery system.

Servers:

Servers like Application Server, Mail Exchange server, Data base server, Anti-Virus and Firewall Server and Web Server includes Dicom and with Telemedicine Application with a dedicated Data base server.

Having Five dedicated server to cater certain specified programs and also to meet a health working environment, Three tier architecture is created with the introduction of new HIS/HIMS software where about 27 different modules have been created to integrated the entire Hospital Services to be delivered through system based management.

Constant upgradation of Technology – Caring the patient data & Delivery of services:

KLES Hospital is under MD&CEO’s guidance, it has been systematically upgrading various latest Information and Communication Technologies whereby the patient services can be supported across the globe by transferring the data to the specified locations. This has been taken up considering the demands of the patient care that is happening globally considering the future of Medical Tourism and its needs over the health care delivery system.

The implementation and support of a number of enterprise applications, used in both clinical and non clinical aspects of service delivery across the hospitals

• Implementation and support of a range of specific departmental applications

• Provision of guidance about the potential application of information and communications technology to support various aspects of the business

• Support and on going development of a complex technology infrastructure

• Support and on going development of a complex communications infrastructure

• Inculcating  constant support and training for all the end users - systems

IT enabled services include:

On line Help Desk Support

The Help Desk is the first contact point in IT enabled services for patients and their attendants to get patient stay information for quick access to see their kith and kin.

For staff to register any complaint related to IT services,, we have very enthusiastic team to address it at the quickest possible time apart from recording it into our system to monitor the progress and efficiency of the IT team.

These will range from a major issue affecting many users across the hospital to individual user problems or using software, hardware or upgrades.

Maintenance, support and on going development of enterprise and departmental applications.

IT is responsible for the implementation and on going support of applications designed to meet management needs. Some development is undertaken within the department but major enterprise applications are purchased from external parties.

Support for staff in the selection, acquisition and implementation of new technology.

By assisting hospital staff in the acquisition of new applications or technology, ITS attempts to ensure that all acquisitions will optimally meet the needs of the user and will effectively utilise the existing hospital infrastructures.

Provision of specialist IT support for PCs, servers and communications infrastructure.

KLES HOSPITAL & MRC has a comprehensive and complex ICT infrastructure which includes a fleet of over 200 systems.  Extensive local area networks (LAN) across each of the floors, a wide area network (WAN) connecting the PC’s and approximately 5 servers. Staff in the Technology and Operations team are technically trained and experienced to provide support and administration for this infrastructure.

Training for staff to use of IT and specific applications – round the clock support team.

As new applications are implemented or existing applications upgraded IT provides training services to meet the needs of all staff with round the clock IT team presence.

Various integrated Modules involved in IT enabled patient services like:

• Front Office

• Ward Management

• Pharmacy Management

• Financial Accounting & Billing

• Lab management

• Central Stores Management

• CSSD, House Keeping

• Attendance and Payroll

• Electronic Medical Record Management

• Operational Theatre Management

• Equipment Management with Bar Code Facility

• Case Paper and consultant Module – Discharge summary Management

All these HIS/HIMS services has certainly facilitates the patient services with utmost care and timely way in the hospital so as to meet 1500 bedded hospital to keep and support better health care delivery system in today’s modern world.